Phone Support

We have overhauled our internal phone system, in order to separate ourselves a bit from our parent company, M+H Consulting.

Since we have people in Oregon, Massachusetts and Connecticut, we know that our internal communication has sometimes been lacking.

You will still call 203-481-4885, but the extensions have changed:

• Extension 104: Sales Support
• Extension 105: Tech Support

With our new phone system, messages actively follow us around, so we hope to cut down on response time.

Where Is My Software?

QUESTION

We just purchased the above referenced software on our Purchase Order
Number XXXXXXXXX.  The Pay-Pay Receipt number is XXXX-XXXX-XXXX-XXXX.  At
the time the order was placed there was no shipping method specified.
Could we have the software emailed to us?

ANSWER

We are happy to email confirmed purchases. Your file is on its way, assuming that no email firewall between us intercepts it because it contains a .EXE file.

(If the email is rejected, we will send it via TransferBigFiles.com, a third party service. They will send you an email and you can use the link in that email to pull down your purchase.)

We hear that a purchase did not go through at least once a month, so we are writing up this answer in case our process is not intuitive.

The typical purchase should go like this:

1. You place the order
2. Our system confirms the payment
3. The software should start to download during your session
4. As a back up, an email is sent to you with a link

F29 Release: AIX Support

We have just released DRGFilt for AIX.

The version of AIX under which we built and tested this executable is this:

AIX host-name 1 6 00C1FB204C00

We can build any of our Unix-based products for AIX, but DRGFilt is the only one popular enough to be in the on-line store: all others are built on-demand.

F29 Release: When AIX Support?

QUESTION

When will the DRG for AIX be available for version 29?  I didn't see
anything on the tech blog about an ETA.

ANSWER

Excellent question, it should be available in about two hours (ie, about Noon Eastern Time today). Sorry for the poor communication.

F29 Release: Web Site Updated

Our web site has been updated. This completes our initial F29 release.

F29 Release: Product Catalog

Our product catalog is fully assembled except for the porting lab products, which are not done yet:

• AIX DRGFilt
• SPARC DRGFilt

F29: Support Changes

As of F29, we no longer support the ICL rapid application development environment (IDE, BDE).

We have decided to continue support for 32 bit Linux this year, but we are on the fence about that, so we are going to take a poll about 32 bit Linux support for next year.