Why You Should Email Before Uploading Files

Last night there was an unannounced upload to our drop box. We generally ignore unannounced uploads and allow them to be automatically deleted after a few days, on the assumption that it was a mistake or an attack. We happened to have the time to inspect last night's upload and deleted it immediately as it was obviously an attack.

It was named "s.php" but upon inspection with a text editor, far from any web server environment in which it might run, it turned out to be a rather old attack, c99shell.

This is an example of why we require that customers alert us via email before uploading files. It is a shame that we have to have this policy, but we do have to have it.

Dropbox Support?

QUESTION

Do you support Dropbox (www.dropbox.com) for exchanging files?

ANSWER

Not yet; internally we have been trying out Dropbox and really like it, but we need to make sure that it meets our privacy standards first, and then we need to figure out how many of our clients are using it. We are certainly open to using it to exchange files; we should be able to accommodate individual cases as we continue our evaluation, so send us email if this is how you want to send or receive files.

File Upload

Customers often need to send us files as part of our DRG Assignment Service (DAS) and customers sometimes need to send us files as part of getting technical support.

To handle either case, we have added a File Upload page, powered by TransferBigFiles.com. This upload page is available from the navigation bar at the top of any of our web pages from our main site:

http://www.drggroupers.com

You can also reach it directly at

http://www.drggroupers.com/upload.html

Please let us know what you think.